Operations & Retention
Net Revenue Retention (NRR)
The single most important SaaS retention metric.
Calculate NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) from your existing customer base.
Inputs
Adjust to model your scenario
$850,000
$
$220,000
$
$45,000
$
$68,000
$
Net Revenue Retention
112.6%
Gross Revenue Retention
86.7%
Net MRR change from cohort
$107,000
Formula
NRR = (Start MRR + Expansion − Contraction − Churn) ÷ Start MRR × 100
Benchmarks
NRR > 130%Elite SaaS
NRR 110–130%Healthy
NRR 100–110%Acceptable
NRR < 100%Shrinking
Related tools
Tools operators run alongside this one.
Sales & Revenue
Renewal Rate Calculator
The retention metric for contract-based businesses.
Open calculator
Operations & Retention
Churn Rate Calculator
The silent killer of compounding revenue.
Open calculator
Finance & Strategy
Customer Lifetime Value (LTV)
The total revenue a customer is worth.
Open calculator
Need more than the math?
Get the SAZ team running this for your business.
Email info@Sedighi.ca or call (604) 632-4959. A senior partner responds within one business day.
Responding to inquiries within 1 business day